Shipping policy
Shipping Policy — Relaxiome
Processing & Handling Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order ships, you will receive a confirmation email sent to the email address provided at checkout.
If you do not receive your shipping confirmation, contact us at info.relaxiome@gmail.com.
Digital Products
If your order includes digital files, they are delivered immediately after purchase and available for instant download.
Shipping Locations
We operate through fulfillment partners located worldwide and ship internationally to most countries.
We currently cannot ship to military addresses or the following regions:
Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte, Myanmar, Nauru, Niue, Saint Pierre & Miquelon, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, Saint Helena, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Ukraine, Russia.
Shipping Rates
We offer free international shipping on all orders over $60 USD.
For orders under $60 USD, standard shipping costs are automatically calculated at checkout.
Estimated Shipping Times
| Region / Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5–10 business days | 3–8 business days |
| Canada | 5–10 business days | 3–8 business days |
| Australia | 6–12 business days | 4–8 business days |
| United Kingdom | 6–12 business days | 4–8 business days |
| Europe | 6–12 business days | 4–8 business days |
| Rest of World | 14–20 business days | 5–12 business days |
These timeframes are estimates provided by carriers and are not guaranteed.
Incorrect shipping details, customs processes, severe weather, or carrier delays may extend delivery times. Relaxiome is not responsible for delays outside our control.
If your order has not arrived within 28 business days, please contact us at info.relaxiome@gmail.com.
Taxes & Duties
For orders under $150 USD, VAT and taxes are typically covered by Relaxiome.
If you are charged duties on an order under $150 USD, contact us and we will assist you.
For orders above this value, customers are responsible for any additional customs fees or import duties required by their local authorities.
Accuracy of Information
Please ensure all shipping information is entered correctly. Relaxiome is not responsible for shipments delayed or lost due to incorrect addresses.